All important calls, emergency calls and transmissions are saved including the caller's number, date of call, time of call, duration of call, and other protocol information. You define what numbers to record or at what time to record numbers. LDC will enable you to maintain and raise the quality of your call centre. The recorded data has probative value. The recorded calls will help you avoid mistakes or faulty servicing, and they offer ideal training material for your CC agents.LDC supports you in optimizing your customer relations, raising your staff's productivity and assuring the quality of your call centre. onsoft products communicate based on TCP/IP and can therefore easily be embedded into the Microsoft® topology and be extended by data from PBX or other sources.
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